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X1 Pixelation

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X1 Pixelation

What a joke of a system. Comcast has been to my house three times to try and fix it. There is absolutely nothing wrong with the cables in our house, tested ok. New amp installed by them. Then they have the nerve to charge me for not fixing it. Very disgusted with paying for TV we can’t watch frequently. I’ll be Direct TV doesn’t have these problems. Definitely will look into switching.
Expert

Re: X1 Pixelation


@mrcinPA wrote:
What a joke of a system. Comcast has been to my house three times to try and fix it. There is absolutely nothing wrong with the cables in our house, tested ok. New amp installed by them. Then they have the nerve to charge me for not fixing it. Very disgusted with paying for TV we can’t watch frequently. I’ll be Direct TV doesn’t have these problems. Definitely will look into switching.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: X1 Pixelation

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Re: X1 Pixelation