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X1 'Exit' button not working on all remotes

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New Poster

X1 'Exit' button not working on all remotes

The 'Exit' button on all of our remotes stopped working today. Was there some update last night that chnaged things?

Official Employee

Re: X1 'Exit' button not working on all remotes

http://forums.xfinity.com/t5/Customer-Service/SERVICE-INTERRUPTION-6-29-18/m-p/3111403
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New Poster

Re: X1 'Exit' button not working on all remotes

Service is working, the 'Exit' buttons on all remotes are not; also, the 'Info' buttons aren't working. Everything else is working.

Expert

Re: X1 'Exit' button not working on all remotes


@lazer-jd wrote:

Service is working, the 'Exit' buttons on all remotes are not; also, the 'Info' buttons aren't working. Everything else is working.


did you try rebooting the set top box (power unplug for 30 seconds or so then plug back in)? working now?



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Admin1

Re: X1 'Exit' button not working on all remotes

Hello All -- We identified two, separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are being restored to business and residential internet, video and voice customers. We apologize to anyone who was impacted.