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X1 DVR recording episodes not marked repeat or new

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New Poster

Re: X1 DVR recording episodes not marked repeat or new

(continued)

 

3: (and this would be REALLY nice for other sub-reasons too) Add an option to filter by Day, Time, and Episode Length to the record options so recordings on the wrong day/time and/or of the wrong length (such as all those What On Earth 3 hour  mashups marked as New and run in the normal slot) can be skipped.

 

(Also add a completely separate option in and of itself, ala 1980s VCR technology, to record strictly by channel & day and time, for a user-selected length of time!) 

New Poster

Re: X1 DVR recording episodes not marked repeat or new

(continued)

 

1: Refuse to pay the listing information provider for incorrect/incomplete listing information. Find a new provider if needed.

 

2: Add an option in the series record settings to record only programs WITH an explicit "NEW" flag set, so that those of us who don't want the "maybes" can skip recording them.

(continued next reply)

 

New Poster

Re: X1 DVR recording episodes not marked repeat or new

This problem gives me FITS. As I understand its origin, it is that the provider of information about upcoming programs is failing to correctly tag repeats as being repeats, so the DVR records any episodes without an explicit "repeat" flag,even if the user has selected "new episodes only" in series recording options.

 

Here are three things Comcast can EASILY do to improve the badly suffering "X1 Experience" in this regard:

 

(see next reply)

Expert

Re: X1 DVR recording episodes not marked repeat or new


@dlufkin1 wrote:

That is not really an answer...Obviously, that is the BAD customer experience received.  The point is that it doesn't HAVE to be the customer experience if Comcast cared at all to invest a tiny bit of time in adjusting they schedule building criteria.  However, it has been painstakingly pointed out time and again that Comcast/Xfinity cares not for the customer.


@Rustyben wrote:

@dlufkin1 wrote:

I suffer the same terrible customer experience of unwanted recordings showing up in my recording schedule.  Every ten days or so I have to DELETE 50 or more recordings that have a program's generic description and therefore do not state repeat or new implicitly.  While Comcast may have no control over the description provided, my suspicion is they do have control over the search criteria to build the recording schedule.  My observation is that the search criteria looks for the "repeat" indicator, and absent that, adds the show to the recording technology.  This is simple technology, folks.  If the search criteria instead looked implicitly for the "new" indicator, it would provide a much more satisfying customer experience.  I have seen some network shows initially provide a generic description, but within a week of airtime, they convert to "new".  These shows would get added to the schedule appropriately.  To me, this is just a matter of Comcast not considering the customer experience aspect of the situation and preferring to point the finger at something outside their control, instead of putting their best minds at solving an unacceptable customer experience situation by changing things within their control.


series not marked 'new' will aways be recorded if the series exists on that channel. 


the flip side of the discussion would be that it is better to be safe than sorry. easier to delete than wait for a possible rerun.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Visitor

Re: X1 DVR recording episodes not marked repeat or new

That is not really an answer...Obviously, that is the BAD customer experience received.  The point is that it doesn't HAVE to be the customer experience if Comcast cared at all to invest a tiny bit of time in adjusting they schedule building criteria.  However, it has been painstakingly pointed out time and again that Comcast/Xfinity cares not for the customer.


@Rustyben wrote:

@dlufkin1 wrote:

I suffer the same terrible customer experience of unwanted recordings showing up in my recording schedule.  Every ten days or so I have to DELETE 50 or more recordings that have a program's generic description and therefore do not state repeat or new implicitly.  While Comcast may have no control over the description provided, my suspicion is they do have control over the search criteria to build the recording schedule.  My observation is that the search criteria looks for the "repeat" indicator, and absent that, adds the show to the recording technology.  This is simple technology, folks.  If the search criteria instead looked implicitly for the "new" indicator, it would provide a much more satisfying customer experience.  I have seen some network shows initially provide a generic description, but within a week of airtime, they convert to "new".  These shows would get added to the schedule appropriately.  To me, this is just a matter of Comcast not considering the customer experience aspect of the situation and preferring to point the finger at something outside their control, instead of putting their best minds at solving an unacceptable customer experience situation by changing things within their control.


series not marked 'new' will aways be recorded if the series exists on that channel.


 

Expert

Re: X1 DVR recording episodes not marked repeat or new


@dlufkin1 wrote:

I suffer the same terrible customer experience of unwanted recordings showing up in my recording schedule.  Every ten days or so I have to DELETE 50 or more recordings that have a program's generic description and therefore do not state repeat or new implicitly.  While Comcast may have no control over the description provided, my suspicion is they do have control over the search criteria to build the recording schedule.  My observation is that the search criteria looks for the "repeat" indicator, and absent that, adds the show to the recording technology.  This is simple technology, folks.  If the search criteria instead looked implicitly for the "new" indicator, it would provide a much more satisfying customer experience.  I have seen some network shows initially provide a generic description, but within a week of airtime, they convert to "new".  These shows would get added to the schedule appropriately.  To me, this is just a matter of Comcast not considering the customer experience aspect of the situation and preferring to point the finger at something outside their control, instead of putting their best minds at solving an unacceptable customer experience situation by changing things within their control.


series not marked 'new' will aways be recorded if the series exists on that channel.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Regular Visitor

Re: X1 DVR recording episodes not marked repeat or new

I suffer the same terrible customer experience of unwanted recordings showing up in my recording schedule.  Every ten days or so I have to DELETE 50 or more recordings that have a program's generic description and therefore do not state repeat or new implicitly.  While Comcast may have no control over the description provided, my suspicion is they do have control over the search criteria to build the recording schedule.  My observation is that the search criteria looks for the "repeat" indicator, and absent that, adds the show to the recording technology.  This is simple technology, folks.  If the search criteria instead looked implicitly for the "new" indicator, it would provide a much more satisfying customer experience.  I have seen some network shows initially provide a generic description, but within a week of airtime, they convert to "new".  These shows would get added to the schedule appropriately.  To me, this is just a matter of Comcast not considering the customer experience aspect of the situation and preferring to point the finger at something outside their control, instead of putting their best minds at solving an unacceptable customer experience situation by changing things within their control.

Contributor

Re: X1 DVR recording episodes not marked repeat or new

Thanks for the replies, RobertWy and Rustyben. I understand now. Thanks for the explanation.

I randomly was looking at my future recordings and saw that was shocked. Because if I didn’t I would have had 8 of those episodes recorded, hogging up storage and would not know the episode details be in new or old.

But I got it now and it makes sense what you both responded with Smiley Happy

Expert

Re: X1 DVR recording episodes not marked repeat or new


@bruistopher wrote:

@Rustyben wrote:

@bruistopher wrote:
Help? Anyone?

The problem still persists till this day.

Should I call in the issue or?

if the recording is not marked repeat nor new then it is recorded. Are you getting other channel's recordings are unwanted?


Thanks for the reply!

 

This is what I see for example:

 

 

 

Note in the photo above. There is no mention of what season or episode this future recording is scheduled to do. It's extremely annoying since they aren't labeled so I'm not sure if the episode is old, new or a repeat. And you see I have the recordings set to channel 884 MTVHD not to any other channels.

 

Hope this helps.


the picture seems to show that the 'grid' provider was not given the episode details so you have the series info instead of episode highlights etc. no way for the DVR to know so in essense the show is recorded so you can determine if it is needed.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Silver Problem Solver

Re: X1 DVR recording episodes not marked repeat or new


@bruistopher wrote:

@Rustyben wrote:

@bruistopher wrote:
Help? Anyone?

The problem still persists till this day.

Should I call in the issue or?

if the recording is not marked repeat nor new then it is recorded. Are you getting other channel's recordings are unwanted?


Thanks for the reply!

 

This is what I see for example:

 

MFQ72vxl

 

Note in the photo above. There is no mention of what season or episode this future recording is scheduled to do. It's extremely annoying since they aren't labeled so I'm not sure if the episode is old, new or a repeat. And you see I have the recordings set to channel 884 MTVHD not to any other channels.

 

Hope this helps.


The issue is caused by the supplier who provides channel information to Comcast/Xfinity.  Comcast has no control over their data; if they leave out the information, tjhere is no way Comcast can add it.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Contributor

Re: X1 DVR recording episodes not marked repeat or new


@Rustyben wrote:

@bruistopher wrote:
Help? Anyone?

The problem still persists till this day.

Should I call in the issue or?

if the recording is not marked repeat nor new then it is recorded. Are you getting other channel's recordings are unwanted?


Thanks for the reply!

 

This is what I see for example:

 

MFQ72vxl

 

Note in the photo above. There is no mention of what season or episode this future recording is scheduled to do. It's extremely annoying since they aren't labeled so I'm not sure if the episode is old, new or a repeat. And you see I have the recordings set to channel 884 MTVHD not to any other channels.

 

Hope this helps.

Expert

Re: X1 DVR recording episodes not marked repeat or new


@bruistopher wrote:
Help? Anyone?

The problem still persists till this day.

Should I call in the issue or?

if the recording is not marked repeat nor new then it is recorded. Are you getting other channel's recordings are unwanted?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Contributor

Re: X1 DVR recording episodes not marked repeat or new

Help? Anyone?

The problem still persists till this day.

Should I call in the issue or?
Contributor

X1 DVR recording episodes not marked repeat or new

My X1 DVR has been recording episodes that are NOT marked “repeat” or “new” despite the TV series setting “New Episodes Only”.

I’ve cancelled the TV series and set the TV series back up but the unmarked episodes still show up on my Scheduled section.

It’s annoying because I have to manually go in and cancel the episodes so they won’t be recorded.

It seems to only happen to four Viacom (MTV and Paramount Network) TV series I have set to record. I haven’t had this issue from any other networks though. Only Viacom.

Is this an issue on Viacom (content provider) side or Comcast?

Thanks.