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X1 DVR programs saved to cloud

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X1 DVR programs saved to cloud

I am moving soon and getting an upgraded DVR.  I currently have an X1 DVR and my understanding is that programs I record are saved to the cloud.  My question is:  When I get my new X1 DVR will I have access to the programs - saved to the cloud - that I recorded with my old X1 DVR?  If not - I will delete them before I move.

Thanks for any information anyone can give me.

Official Employee

Re: X1 DVR programs saved to cloud


@truthseeker719 wrote:

I am moving soon and getting an upgraded DVR.  I currently have an X1 DVR and my understanding is that programs I record are saved to the cloud.  My question is:  When I get my new X1 DVR will I have access to the programs - saved to the cloud - that I recorded with my old X1 DVR?  If not - I will delete them before I move.

Thanks for any information anyone can give me.


Can you not set it up as a transfer and take the dvr with you or are you moving to a totally different area? 


I am an Official Comcast Employee.
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Contributor

Re: X1 DVR programs saved to cloud

I am moving to a different apartment in my apartment complex so same area. But I am upgrading to an HD DVR cable box.
Official Employee

Re: X1 DVR programs saved to cloud


@truthseeker719 wrote:
I am moving to a different apartment in my apartment complex so same area. But I am upgrading to an HD DVR cable box.

That's what you have now, there's no need to change anything if it was set up as a transfer


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Contributor

Re: X1 DVR programs saved to cloud

Thank you - I am a little confused because the person I spoke with at Comcast to set this up told me I was able to get a 4K cable box so I could watch Netflix in 4K on my 4K TV - sorry - I think I didn't mention the 4K part just HD. I apologize for my lack of tech knowledge. 

 

 So - will my saved recordings be available to view on the new box - since they are saved to the cloud?

 

During an service outage when the box was actually unplugged - my scheduled recordings still recorded and I was able to access them when the outage ended.

 

Sorry for the confusion in my question 

Official Employee

Re: X1 DVR programs saved to cloud

No worries I see what you’re talking about. The last 60 hours of recordings at time of install are coming back to your new DVR and your scheduled recordings will repopulate.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: X1 DVR programs saved to cloud

Wonderful news! Thank you so much for your help.