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I am having a major issue with the X1 DVR cloud recordings and the iOS xfinity TV app. As of a few days ago, I am not able to download any of my recordings to my iPhone or iPad (I am in my home, on my home network). I get the same error message for all of my recordings: "Could not create Download. There appears to be a problem with the manifest for this recording. Our video team has been alerted and is working to resolve issue."
If I try to stream the videos, I get a different error message: "Playback Issue :: 500. The server is reporting an unrecoverable error. Please try playing another channel or recording."
Live TV streams fine on my devices. There is clearly an issue with the cloud server or cloud recordings themselves.
I have had many issues in the past where SOME recordings wouldn't download, but this is the first time that NONE of my recordings will download or stream.
I chatted with someone from tech support, and they created a ticket, but I don't have high hopes--I have called so many times with similar issues, and each time they created a ticket and supposedly bumped it up to "tier 2" support, but I don't think tier 2 support exists. They were always supposed to have someone from tier 2 all me within 48 hours, and I have never received a call back from them. Very disappointing. We spend a lot of money for a service that only works some of the time, and currently not at all.
UPDATE: I actually DID get a call back from tier 2 support!
I tested a little further, and found a few recordings that I am able to download, but the majority of my recordings are not downloadable or streamable.
Future recordings for these series eventually started working, but I don't think any of the particular episodes I had issues with were ever downloadable. I haven't had many problems for the past few months, luckily.
Hello All -- For this issue, log out of the App and log back in. You may need to force close the App or uninstall/reinstall the App.
If none of that helps, we would need to know how you are connecting (wifi or mobile network), device make/model, Operating System, and what content you're having an issue with.
I too have tried all of the fixes the 1st Tier support agents give you to try...
None of it helped on either of my IPad Minis. The app was working back in October '15.
I too chatted with tier 1 support, who told me they elevated to tier 2 support and I should give a time for this tier 2 support to call me back. I did but, they never called.
i am too frustrated for works with Comcast. The cost of the service has risen exponentially in the last 3 years and the service has fall n by the same proportions.
I just oust want the app to work and for someone to get back to me to assist me in making it work. When will that be?