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So I replaced my X1 box for a AX013ANM....... XG1v3 Very Quiet!!!!
Trying to set up? I'm getting XRE-00071 and XRE-00294 codes?
Called tech support saying it a signal issue. Having a guy come out tommorrow..
Any thing I can do to resolve the issue myself, my internet is fine HD DTA's work fine.
Is it possible I got a bad box? Any tips
Yes after entering last 4 digits of phone #
Since you have a tech coming out anyway, you can try a factory reset. Check your private messages for instructions
Can you tell me how to factory reset? I have been dealing with customer service for a week and nobody seems to know the problem and the nearest Xfinity store is an hour away. Help!
One thing that works sometimes with X1 STB's is to pull the power cord and plug it back in.
I’m having the same errors on a new X1 box - XRE-00071 and XRE-00294.
Tech support last night told me to get a new X1 box, which I did.
After installing the new box, getting the errors described above and was told by tech support to wait for a call from advanced support.
Would a factory reset help in this case?
I’m getting this error because I input the wrong last 4 digits of my phone number. It won’t request it a second time to correct?
Why don't you try unplugging the power and plug it back in to see what happens?
Did that many times already.
Did you try to explain the issue to 1800comcast? I believe that is the way I got a resolution when I did the same thing.