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X1 DVR Box

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Frequent Visitor

X1 DVR Box

I have model # PX001ANM Greenie light....

The box fan on the left side is pretty loud! Is this normal? Also is this box old? I see the blue light ones are the newest....

 

 

Official Employee

Re: X1 DVR Box

Those are notorious for loud fans, swap it out anytime
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Frequent Visitor

Re: X1 DVR Box

So I replaced my X1 box for a AX013ANM....... XG1v3 Very Quiet!!!!

Trying to set up? I'm getting XRE-00071 and XRE-00294 codes?

Called tech support saying it a signal issue. Having a guy come out tommorrow..

Any thing I can do to resolve the issue myself, my internet is fine HD DTA's work fine.

Is it possible I got a bad box? Any tips 

 

Ken

Official Employee

Re: X1 DVR Box

That error usually means that firmware didn’t download properly or all the way. Did you get the error after inputting your phone number?
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Frequent Visitor

Re: X1 DVR Box

Yes after entering last 4 digits of phone #

Official Employee

Re: X1 DVR Box


@khanson3 wrote:

Yes after entering last 4 digits of phone #


Since you have a tech coming out anyway, you can try a factory reset. Check your private messages for instructions

 

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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Frequent Visitor

Re: X1 DVR Box

AHHHHH..... It worked!!!!  Thank YOU 

New Poster

Re: X1 DVR Box

How did you resolve the issue?  I'm having the same problem

Frequent Visitor

Re: X1 DVR Box

TeeTee3 Check your PM
New Poster

Re: X1 DVR Box

Thanks!  

New Poster

Re: X1 DVR Box

I'm having this same issue with my box, how did you factory reset?
Frequent Visitor

Re: X1 DVR Box

 

Midverian

Check your PM

New Poster

Re: X1 DVR Box

Please provide instructions for Factory Reset as I am experiencing the same issue.

Frequent Visitor

Re: X1 DVR Box

Check your PM

 

r

New Poster

Re: X1 DVR Box

Can you tell me how to factory reset? I have been dealing with customer service for a week and nobody seems to know the problem and the nearest Xfinity store is an hour away. Help!
Silver Problem Solver

Re: X1 DVR Box


@Kimipoo18 wrote:
Can you tell me how to factory reset? I have been dealing with customer service for a week and nobody seems to know the problem and the nearest Xfinity store is an hour away. Help!

One thing that works sometimes with X1 STB's is to pull the power cord and plug it back in.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: X1 DVR Box

Why do you think you need a factory reset?
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Frequent Visitor

Re: X1 DVR Box

Im thinking Kids are viewing this page, and want to factory reset box because parents have a PPV Pin. Can you lock this thread Please!

Official Employee

Re: X1 DVR Box

Don’t PM out the answer I gave you. That’s why I asked the reasons why. A factory reset isn’t a solution except for one thing
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Frequent Visitor

Re: X1 DVR Box

Yup! I will not....Its getting pretty lame......

Frequent Visitor

Re: X1 DVR Box

I’m having the same errors on a new X1 box - XRE-00071 and XRE-00294.

Tech support last night told me to get a new X1 box, which I did.

After installing the new box, getting the errors described above and was told by tech support to wait for a call from advanced support.

Would a factory reset help in this case?

 

Thanks,

 

Rob

Official Employee

Re: X1 DVR Box

No, those errors are activation errors, it’s back end related
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New Poster

Re: X1 DVR Box

I’m getting the same issue. New box. Same errors. Factory reset is what I was told but that tech needed to do it. THats to charge me. Pls help!!!
New Poster

Re: X1 DVR Box

I’m getting this error because I input the wrong last 4 digits of my phone number. It won’t request it a second time to correct?
Silver Problem Solver

Re: X1 DVR Box


@Cdub665 wrote:
I’m getting this error because I input the wrong last 4 digits of my phone number. It won’t request it a second time to correct?

Why don't you try unplugging the power and plug it back in to see what happens?

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New Poster

Re: X1 DVR Box

Did that many times already.
Silver Problem Solver

Re: X1 DVR Box


@Cdub665 wrote:
Did that many times already.

Did you try to explain the issue to 1800comcast?  I believe that is the way I got a resolution when I did the same thing.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: X1 DVR Box

Having the same issue. Can you tell me how to resolve this?
Official Employee

Re: X1 DVR Box

Kal-101775, This thread is 6 months old with multiple different posts, you need to give a little more detail
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