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X1 Auto-Extend Not Working

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Re: X1 Auto-Extend Not Working


sujudog wrote:

It is more than a year since the last post on this subject.  Yesterday, October 28, Michigan State’s football game against Northwestern went to triple overtime.  I didn’t get any of the overtime because the recording didn’t auto-extend, despite the supposed feature.  I will never trust auto-extend again.  I find I can do what I used to do before X1:  I have set all Favorite teams’ games to record an extra hour.  I don’t know how many recording conflicts this will create with shows we normally record after the games, but at least I won’t be depending on a feature to work that only works when it wants to. Like others on this forum, I do wonder why Comcast released the X1 technology when it STILL has so many areas with bugs and instability.  Complete freeze-ups, spontaneous box reboots in the middle of the day, deletion of unwatched shows despite being set to save for a year, cutting off the last 5 minutes of shows, are some that come to mind because they occur frequently.  We have replaced our hub box several times, and I have to unplug the box several times a week due to freezing, despite its spontaneous reboots.  Things were more stable before X1.


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New Poster

Re: X1 Auto-Extend Not Working

It is more than a year since the last post on this subject.  Yesterday, October 28, Michigan State’s football game against Northwestern went to triple overtime.  I didn’t get any of the overtime because the recording didn’t auto-extend, despite the supposed feature.  I will never trust auto-extend again.  I find I can do what I used to do before X1:  I have set all Favorite teams’ games to record an extra hour.  I don’t know how many recording conflicts this will create with shows we normally record after the games, but at least I won’t be depending on a feature to work that only works when it wants to. Like others on this forum, I do wonder why Comcast released the X1 technology when it STILL has so many areas with bugs and instability.  Complete freeze-ups, spontaneous box reboots in the middle of the day, deletion of unwatched shows despite being set to save for a year, cutting off the last 5 minutes of shows, are some that come to mind because they occur frequently.  We have replaced our hub box several times, and I have to unplug the box several times a week due to freezing, despite its spontaneous reboots.  Things were more stable before X1.

New Poster

Re: X1 Auto-Extend Not Working

I contacted them today via Live Chat and logged my complaint. It was uploaded to the Tech Dept. The guy had no idea despite the complaints going all the way back to the X1 box introduction in early 2015. Other posts on other threads are lighting it up having mssed the end of World Series games. A solution will be forthcoming hopefully with a patch or a firmware update to the X1 box.


shelby1254 wrote:

Last night I was recording the Giants-Cubs NLDS playoff game on FS1 and it cut-off in the eighth inning. It did record past the three hour scheduled time, but it's hard to tell how long because the timeline stops at three hours. The game went another five innings. This is not the frst time this has happened to me, and I can see going way back in the forums that there have been problems with this *feature* since day one ! Apparently Comcast can not make this work. Good idea, but...

 

I'd like the option to extend by two hours back. In fact, I'd like the option for three hours; better yet, let me specify the time in minutes with no limit (within reason). Since I can no longer trust this feature to work, I now need to record the programs I don't care about following the game I do care about, watch the game in segments, and then go back and delete the additional programs later. What a nuisance.

 

I've read somewhere that this is actually implemented by someone watching and modifying the recording end time in 30 minute increments. Apparently you do not pay these people enough (or they don't work OT - the game last night went until nearly 3AM EDT). Scrap this feature and give us a reasonable way to ensure that we see all of the games we are recording.



shelby1254 wrote:

Last night I was recording the Giants-Cubs NLDS playoff game on FS1 and it cut-off in the eighth inning. It did record past the three hour scheduled time, but it's hard to tell how long because the timeline stops at three hours. The game went another five innings. This is not the frst time this has happened to me, and I can see going way back in the forums that there have been problems with this *feature* since day one ! Apparently Comcast can not make this work. Good idea, but...

 

I'd like the option to extend by two hours back. In fact, I'd like the option for three hours; better yet, let me specify the time in minutes with no limit (within reason). Since I can no longer trust this feature to work, I now need to record the programs I don't care about following the game I do care about, watch the game in segments, and then go back and delete the additional programs later. What a nuisance.

 

I've read somewhere that this is actually implemented by someone watching and modifying the recording end time in 30 minute increments. Apparently you do not pay these people enough (or they don't work OT - the game last night went until nearly 3AM EDT). Scrap this feature and give us a reasonable way to ensure that we see all of the games we are recording.




New Poster

Re: X1 Auto-Extend Not Working

Auto Extend is a failure completely. It appears the only way to ensure success is to record from the Guide by Channel for up to seven hours. Why is there no response from support?

New Poster

Re: X1 Auto-Extend Not Working

I agree 100%!  It's so frustrating that they even claim to have this feature when it clearly doesn't work.  False advertisement.  Maybe a class-action is needed.

Frequent Visitor

X1 Auto-Extend Not Working

Last night I was recording the Giants-Cubs NLDS playoff game on FS1 and it cut-off in the eighth inning. It did record past the three hour scheduled time, but it's hard to tell how long because the timeline stops at three hours. The game went another five innings. This is not the frst time this has happened to me, and I can see going way back in the forums that there have been problems with this *feature* since day one ! Apparently Comcast can not make this work. Good idea, but...

 

I'd like the option to extend by two hours back. In fact, I'd like the option for three hours; better yet, let me specify the time in minutes with no limit (within reason). Since I can no longer trust this feature to work, I now need to record the programs I don't care about following the game I do care about, watch the game in segments, and then go back and delete the additional programs later. What a nuisance.

 

I've read somewhere that this is actually implemented by someone watching and modifying the recording end time in 30 minute increments. Apparently you do not pay these people enough (or they don't work OT - the game last night went until nearly 3AM EDT). Scrap this feature and give us a reasonable way to ensure that we see all of the games we are recording.