Community Forum

X! tve box does not come on, even though

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

X! tve box does not come on, even though

I have a wireless X1 cable box along with the regular cable box. The main cable box works fine.  The wireless box is not connecting.  I have tried unplugging it and it is still not working.  My tv that it is hooked to works fine as I am still able to use my Roku to watch Netflix and other things.  Any suggestions to get it to work?

Official Employee

Re: X! tve box does not come on, even though


@GA52 wrote:

I have a wireless X1 cable box along with the regular cable box. The main cable box works fine.  The wireless box is not connecting.  I have tried unplugging it and it is still not working.  My tv that it is hooked to works fine as I am still able to use my Roku to watch Netflix and other things.  Any suggestions to get it to work?


What's the error code? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!