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Why won't x1 dvr record all of a sudden?

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Contributor

Why won't x1 dvr record all of a sudden?

Hello,

 

I have had a particular show set for series recording for a long time...Super Password on Buzzr channel.  It airs at 10:30am M-F.  MOST OF THE TIME, it will record (although strangely enough, I check my next day's schedule every night and there have been days that it will show on the schedule but not record).  Well, now all of a sudden not only will it not record, but it won't even schedule! It is on the network's schedule and I keep trying to reset the recording....it tells me it's confirmed, but when I then check my scheduled recordings, it's not there.

 

I have tried to sync the dvr, but that did nothing at all to help.  Also rebooted the box twice. Still nothing.

 

Any idea what I can try? Or why it's even happening?

Expert

Re: Why won't x1 dvr record all of a sudden?


@carol601 wrote:

Hello,

 

I have had a particular show set for series recording for a long time...Super Password on Buzzr channel.  It airs at 10:30am M-F.  MOST OF THE TIME, it will record (although strangely enough, I check my next day's schedule every night and there have been days that it will show on the schedule but not record).  Well, now all of a sudden not only will it not record, but it won't even schedule! It is on the network's schedule and I keep trying to reset the recording....it tells me it's confirmed, but when I then check my scheduled recordings, it's not there.

 

I have tried to sync the dvr, but that did nothing at all to help.  Also rebooted the box twice. Still nothing.

 

Any idea what I can try? Or why it's even happening?


when you bring up the series recording is it set to a particular channel or just HD or SD preferred? do you have it set to record new or new and repeats?



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Official Employee

Re: Why won't x1 dvr record all of a sudden?

You have 3 series recordings set up, one is set up to only keep 2 episodes. Try going in and cancelling all 3 and start over.
Xfinity button to Saved to Svheduled, arrow down and arrow up, arrow right to Series Priority and press Ok, scroll down to find those 3 different series recordings, when highlighted, press D to delete.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Contributor

Re: Why won't x1 dvr record all of a sudden?

These instructions aren’t working for me. When I go into Series Priority I see series set for recording and ones I’ve long since canceled but cannot figure out how to use D to delete anything. My only options are to move the series up or down. I did go in and change the Super Password as you suggested and that worked. But is there a way to remove series from the series priority list? Some are so old
Contributor

Re: Why won't x1 dvr record all of a sudden?

Never mind! I figured it out!!

Thank you all for responding