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Why do I need to restart my X1 box to improve audio every other day?

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Contributor

Why do I need to restart my X1 box to improve audio every other day?

I am new to the X1 platform. Had it for over a month. So far I am not impressed. Keep having audio issues. A restart of the box seems to improve the problem. But I have to do it every other day. Is this normal? I've called Comcast and had two seperate service calls. The first tech seemed stumped and just changed the HDMI cable. Didn't help. The last service call was by the Technical supervisior in our area, but he did nothing but suggest that I need a new TV. If that's the case then why does the audio imrpove with a restart? And why do I keep having to do it every other day?

 

Thanks for any input.

Silver Problem Solver

Re: Why do I need to restart my X1 box to improve audio every other day?

What model TV and what model X1 box?

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Contributor

Re: Why do I need to restart my X1 box to improve audio every other day?

My tv is an Insignia NS-32E321A13. I don't know the model of the settop box. But it's a DVR if that helps.

Silver Problem Solver

Re: Why do I need to restart my X1 box to improve audio every other day?

Did you try both HDMI inputs?  Did you check the tv's sound settings?  Are you leaving the X1 box on all the time?

https://www.insigniaproducts.com/pdp/NS-32E321A13/6266456

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Official Employee

Re: Why do I need to restart my X1 box to improve audio every other day?

 

Nemo1220, are you using a third party sound system like a sound bar or home theater? Please send me a private message with your full name and phone number so I can take a closer look. 

 

KenF

Contributor

Re: Why do I need to restart my X1 box to improve audio every other day?

The Comcast tech connected the HDMI cable to HDMI 2. At least that's what shows up on the screen. Otherwise I know nothing about it. The TV's sound setting is on theater. But none make any improvements. I'm not sure if I'm turning the box off. I hit the power button to turn tv on/off. I assume that turns the box off? How can I be sure if I'm turning the box off too?

 

Thank you

Official Employee

Re: Why do I need to restart my X1 box to improve audio every other day?

The Comcast tech connected the HDMI cable to HDMI 2. At least that's what shows up on the screen. Otherwise I know nothing about it. The TV's sound setting is on theater. But none make any improvements. I'm not sure if I'm turning the box off. I hit the power button to turn tv on/off. I assume that turns the box off? How can I be sure if I'm turning the box off too?

 

Thank you

Nemo1220, the X1 box doesn't actually turn "off". It can be put into a lower power state, but otherwise, it is always on. The only way to turn it off is to remove the power source. 

 

 

Contributor

Re: Why do I need to restart my X1 box to improve audio every other day?

I'll be getting a soundbar sometime next week. The Comcast technical supervisior told me last week that my tv's speakers were going bad. I have to take his word for it. Just as I had to take the word of a Comcast tech who said it was "ilegal" for me to record live tv with a VCR. I didn't believe that last, but agreed to a DVR since I wasn't in the mood to argue. Nor could I try to connect the VCR myself to the new settop box due to a broken arm.

 

Thanks for your time,

Expert

Re: Why do I need to restart my X1 box to improve audio every other day?


@Nemo1220 wrote:

I'll be getting a soundbar sometime next week. The Comcast technical supervisior told me last week that my tv's speakers were going bad. I have to take his word for it. Just as I had to take the word of a Comcast tech who said it was "ilegal" for me to record live tv with a VCR. I didn't believe that last, but agreed to a DVR since I wasn't in the mood to argue. Nor could I try to connect the VCR myself to the new settop box due to a broken arm.

 

Thanks for your time,


if you have a valid connector output of the set top box for the VCR (coax, composite yellow cable video and audio red/white) you can record. It isn't easy as you can only record what is on the TV itself at the time. be sure that powersave feature is off. 



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Official Employee

Re: Why do I need to restart my X1 box to improve audio every other day?

I'll be getting a soundbar sometime next week. The Comcast technical supervisior told me last week that my tv's speakers were going bad. I have to take his word for it. Just as I had to take the word of a Comcast tech who said it was "ilegal" for me to record live tv with a VCR. I didn't believe that last, but agreed to a DVR since I wasn't in the mood to argue. Nor could I try to connect the VCR myself to the new settop box due to a broken arm.

 

Thanks for your time,

OK let me know if you need anything else. 

 

KenF