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Why are some items in my cloud DVR not visible on my computer or mobile devices?

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Why are some items in my cloud DVR not visible on my computer or mobile devices?

I have two X1 DVRs which I belive gives me a total of 1 terrabyte of storage. However, when I access my saved programs on my computer or my mobile device, I only see a portion of what is available through my TV boxes. Some programs are missing altogether and some just have a couple episodes out of say ten recorded.

 

If they all reside in the cloud, why can't I access all my saved programs on other devices?

 

Thanks.

Official Employee

Re: Why are some items in my cloud DVR not visible on my computer or mobile devices?

The cloud holds the last 60 hours recorded for each dvr. It’s not a mirror of your DVRs
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