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When I use to voice to record a program, it will not confirm and gives me code xre06027.

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When I use to voice to record a program, it will not confirm and gives me code xre06027.

For the last 5 days, whenever I use voice command to attempt to record a program, I get through the entire process but after I confirm I receive code XRE06027.  I spoke with Comcast.  My box was reset twice.  I’ve unplugged it.  Nothing.  I can record by selecting the record button on my remote and by going to the program using the guide.  I used to be able to use voice for the full process but not anymore.  Any suggestions?  Thank you.