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When I push the xfinity button on my remote it goes to the set up menu.

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Official Employee

Re: When I push the xfinity button on my remote it goes to the set up menu.

Press and hold setup and enter 981, this will factory reset the remote. Then start over and see if anything changes
Expert

Re: When I push the xfinity button on my remote it goes to the set up menu.


wrote:

I push the red "Xfinity" button on my remote and it goes to the set up menu. This is on slave box in the bedroom. New install. The master X1 box works fine.


do you type the 3 digit number to rf pair the remote to that set top box?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

When I push the xfinity button on my remote it goes to the set up menu.

I push the red "Xfinity" button on my remote and it goes to the set up menu. This is on slave box in the bedroom. New install. The master X1 box works fine.