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What is 800# for support? local area customer support disconnected!

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New Poster

What is 800# for support? local area customer support disconnected!

Is there an out of area # I can call to get a reset done on TV that has no signal? Or schedule a technician

Live Chat is not available......1 hr wait so far

I did request they call me....nothing available until 3:15 tomorrow afternoon.

 

This is a national company, they must be able to help from somewhere??????

New Poster

No Signal on 1 TV, others ok

We have 3 TVS,  suddenly on 1  small box TV (Sony Bravia) there was no sound.

 Somehow in using the Sony remotewe get No Signal.

 I called Comcast , they said outage in area.........Yes we had outage but it was working fine After restored 2 days ago.

So I cannot talk to a live person.  I know usually they do a reset from the office with such issues.

 

Suggestions?

 

New Poster

COMCAST 800# DISCONNECTED OR NOT IN SERVICE

I just tried to call them at 800-266-2278 ;     4 x     phone disconnected or not in service!!!

This is the number we always used and it worked last night except just got recorded message about outages which were Corrected here 2 days ago!!!!

Silver Problem Solver

Re: No Signal on 1 TV, others ok

Use the Sony remote to select the correct input.

New Poster

Re: No Signal on 1 TV, others ok

That is what I have been using,  there is no signal with any of the choices

the small comcast remote does nothing as it is not the main big box

 

thank you,,,,,,other options?

New Poster

schedule an appointment with tech online?

Live chat is not working...

Is there a way to schedule a tech appt online?  OUr customer service # has been disconnected or is out of service!!!!!!

Is there a phone # I can call because our local # has been DISCONNECTED

Silver Problem Solver

Re: No Signal on 1 TV, others ok

How is the box connected to the TV?

New Poster

Re: No Signal on 1 TV, others ok

Comcast Cable

All cables are tight and in correct places.  I have unplugged the small box from comcast for 10 minutes.....

.....it worked last evening except for sound

Our CC # has been disconnected or?????

Live chat is not working.... 1hr so far

 

Official Employee

Re: What is 800# for support? local area customer support disconnected!

 

Hi advman4, you can always call 1-800-COMCAST for support 24/7 and we are open 24 hours every day. If you need further assistance with your services I can help, please send me a private message with your full name, street address, and account number by clicking on my name (ComcatsAmir) and then "private message me".

Gold Problem Solver

Re: schedule an appointment with tech online?


advman4 wrote:

Live chat is not working...

Is there a way to schedule a tech appt online?  OUr customer service # has been disconnected or is out of service!!!!!!

Is there a phone # I can call because our local # has been DISCONNECTED


You can call 1-800-266-2278 or 1-800-934-6489 to request a TECH visit.