Community Forum

We're still updating your account...

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

We're still updating your account...

Error message on both X1 TVs. Help?
Expert

Re: We're still updating your account...


Skyline315 wrote:
Error message on both X1 TVs. Help?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: We're still updating your account...

 

Hi Skyline315, I can assist you with getting your error message cleared up. Can you please tell me what the error message says and can you tell me if there is a code attached to it? Have you tried rebooting your cable boxes? 

Frequent Visitor

Re: We're still updating your account...

It finally cleared after a couple of reboots.
Thanks, Amir.
Official Employee

Re: We're still updating your account...

Thank you Skyline315 for this update, if you need any further help going forward please reach out to us, we are always here to assist. Have a great day.