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Voice Description won't turn off

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New Poster

Voice Description won't turn off

Can't get the voice discription to stop- turned it off and it still keeps talking!  Any help would be appreciated it is annoying!

 

Gold Problem Solver

Re: Voice Description won't turn off

Press the A button twice.
Official Employee

Re: Voice Description won't turn off


tdidio wrote:

Can't get the voice discription to stop- turned it off and it still keeps talking!  Any help would be appreciated it is annoying!

 


Some Smart TVs have voice description, check your tv settings?

If not, try resetting the box.

 

 


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New Poster

Re: Voice Description won't turn off

I tapped A twice...turned off..wont stop..tried resetting..still talking....help!!!!
Official Employee

Re: Voice Description won't turn off

Did you check your actual tv settings?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Voice Description won't turn off

yes..settings checked several times..SAP checked...it only happens on 1 channel (802)..sooo frustrating