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Videos won't play on ANY website

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Videos won't play on ANY website

I cannot get utubes or any other videos to play..  I have deleted firefox and reinstalled firefox.  I get to a website and I have things to view but no play button shows up and nothing happens. Help

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Official Employee

Re: Videos won't play on ANY website


sewist65 wrote:

I cannot get utubes or any other videos to play..  I have deleted firefox and reinstalled firefox.  I get to a website and I have things to view but no play button shows up and nothing happens. Help


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Frequent Visitor

Re: Videos won't play on ANY website

Hi

For the past 3 days I haven't been able to play any videos on the Comcast/Xfinity home page.  When you click on the video it is simply a BLACK screen and the video never starts. 

 

This happens with any browser I attempt using, Firefox, Internet Explorer, Google Chrome or Safari.

Since No videos will play on any browser I'm guessing this is a Comcast/Xfinity home page problem.  It makes no difference if I am signed into my account or not signed in.  No videos play.  There are no issues with YouTube or other video sites, ONLY Comcast videos.

 

If it is not a Comcast issue can anyone tell me what has happened in the past 3 days and most importantly how to fix the problem.