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Updating "message" for 6 hrs. No changes requested

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Updating "message" for 6 hrs. No changes requested

We have been getting this message for the last 6 hrs and have not changed anything on our account???

"You've caught us in the middle of updating your subscription. You should see changes to your lineup shortly" 

Affecting All channels.

Thanks!!

Expert

Re: Updating "message" for 6 hrs. No changes requested


JRL421 wrote:

We have been getting this message for the last 6 hrs and have not changed anything on our account???

"You've caught us in the middle of updating your subscription. You should see changes to your lineup shortly" 

Affecting All channels.

Thanks!!


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Updating "message" for 6 hrs. No changes requested

Hi Jrl421, apologies for your experiences with your cable, could you please send me a private message with your account information (Name on account, address on account and account number) and I will look into this further for you.

 

 

Thank you