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Unpause device

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New Poster

Unpause device

I having problems unpausing device says that the device are moved to cloud how I can unpause
Official Employee

Re: Unpause device


Garciaz28 wrote:
I having problems unpausing device says that the device are moved to cloud how I can unpause

Can you describe in more detail what you mean by "unpause" a device?  And where are you seeing a message mentioning something being moved to the cloud?

 

-ComcastDan

I am an Official Comcast Employee.
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New Poster

Re: Unpause device

Yes this 2 devices were blocked to access the internet from my WiFi router, now that I wanted to unblocked that's what it says
Screenshot_2017-06-09-21-29-44.png
New Poster

Re: Unpause device

I’m having the same problem.  I had blocked a computer on the admin website (http://10.0.0.1/managed_devices.php) but now that this functionality has been moved to the web (https://internet.xfinity.com/devices) I can’t unblock that device.  I have already rebooted the device and I restarted the gateway.

Bronze Problem Solver

Re: Unpause device

Not sure why this thread is in the streaming website forum, it shoud be in the xfi forum. You might find you solution here (help page for xfi):

https://www.xfinity.com/support/internet/personalize-customize-hnetwork-xfi/#pausingdevices

Bronze Problem Solver
New Poster

Re: Unpause device

ZTE MAX cell phone paused accidental in xfi app. Wanting to unpause
Official Employee

Re: Unpause device

Hi Perromilos52,

 

I can help look into this issue for you. I will need to gather some information in order to help get this resolved. Please send me a private message verifying the first and last name of the account holder, and the street address or full account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!