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Unable to watch the new episode of walking dead

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New Poster

Unable to watch the new episode of walking dead

This video is rated TV-MA.

The following program is intended for mature audiences only.

This is the message I get when trying to watch the new episode of Walking Dead. I have NEVER had this before. There are NO parental controls active on this account. I have watched every episode of Walking Dead of this season on the On Demand service. However now when I use it, this comes up. I am using the website, as I've always done. I need this issue fixed before this episode gets deprecated, for I have no other legal means of viewing this episode.

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New Poster

Re: Unable to watch the new episode of walking dead

To clarify, I'm talking about the online viewing of Walking Dead. Not on a DVR. The On Demand portion that's for viewing episodes online.

Official Employee

Re: Unable to watch the new episode of walking dead


fisch246 wrote:

This video is rated TV-MA.

The following program is intended for mature audiences only.

This is the message I get when trying to watch the new episode of Walking Dead. I have NEVER had this before. There are NO parental controls active on this account. I have watched every episode of Walking Dead of this season on the On Demand service. However now when I use it, this comes up. I am using the website, as I've always done. I need this issue fixed before this episode gets deprecated, for I have no other legal means of viewing this episode.


I tested this episode and could not find any issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

Regular Contributor

Re: Unable to watch the new episode of walking dead

The Walking Dead isn't even listed on the AMC page. You have to do a search for the show to actually find it. Surprise surprise, more sloppy work from Comcast.

Frequent Visitor

Re: Unable to watch the new episode of walking dead

This is an issue for me as well. I tried it on Internet Explorer, Google Chrome, and Firefox. I've deleted all history and cookies. I've reset all browsers back to default (factory) settings. I've disabled all extensions on all browsers. I've "turned off" my parental controls. I even tried it with parental controls on but allowing all channels. My flash player is up to date. I have all current Windows updates installed. I'm running Windows 7 64-bit and Fedora Linux. I even tried using Internet Explorer 32-bit. It just gets stuck on the following; 

This video is rated TV-MA.

The following program is intended for mature audiences only.

Manage Parental Controls

 

It wont get past this page. I've tried it on multiple videos. This happened while trying to watch The Walking Dead. Please fix this ASAP Comcast!!!!!!! You might lose a few customers . Right now I'm on Linux and it's happening as well. Here's more information with the computer I'm currently using;

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: False My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 7569 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: False Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: (personal) My operating system: Linux - Undefined My web browser: Chrome 33 - Mozilla/5.0 (X11; Linux X86_64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/33.0.1750.152 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: Unknown My Flash version: 12.0.0 Javascript: Enabled Cookies: Enabled (1678 Bytes). Time Information My Clock Time: Tue Apr 01 2014 16:18:39 GMT-0700 (PDT) Server Clock Time: Tue Apr 01 2014 16:18:39 GMT-0700 (PDT)