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Unable to watch TV shows

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New Poster

Unable to watch TV shows

Good morning,

 

I just logged onto my Xfinity account and tried to watch Modern Family, Law and Order:SVU, and CSI from last night, and got the message all of the videos were no longer available.

 

I am confused as to why this is because they are showing up on the main page as being available to watch.

 

Thank you!

Tags (1)
New Poster

Re: Unable to watch TV shows

When I click on the links that you provided, I am taken to a screen that states that the videos are no longer available.

 

Thank you!

Official Employee

Re: Unable to watch TV shows


abcubs wrote:

When I click on the links that you provided, I am taken to a screen that states that the videos are no longer available.

 

Thank you!


Sorry about that.

 

We will further look into it. I will update this thread when I learn more.

 

I am also going to remove my last post to avoid any confusion.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Official Employee

Re: Unable to watch TV shows

These videos are now working. Please try them again.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Regular Visitor

Re: Unable to watch TV shows

Hello,

 

I am experiencing the same problem with American Horror Story season 3 - it says that it is no longer available, but it states on the previous page that it is available to watch online.

 

Is the problem because it is a new show? 

 

I can't find any place that states how long the show will air online, but since it only aired last week - I assume it is still available. 

 

Thanks!

(PS i have a mac book pro - might this be the issue? ) 

Regular Visitor

Re: Unable to watch TV shows

Solution?  What solution?

 

This is happening on lots of shows, randomly, for no apparent reason.  I'll be watching a season of some show and find that all 12 episodes are available, except episode 8.  No explanation.  No logic.  Obviously a screw up.  But it keeps happening.

 

For example, I've been watching Boardwalk Empire.  Season 2 ep 11 is "no longer available."  Season 3 ep 09 is "no longer available."

 

It's the sort of foul-up that makes the service much less appealing.