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Trying to set DVR to record from app

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New Poster

Trying to set DVR to record from app

I cannot get the app to record shows. It says I need to be connected to my home wifi, which I am because I'm at home. When I use the xfinity tv app and hit record, it doesn't work. Help!!! What do I need to do to be able to record shows from anywhere? I used to be able to with DirecTV
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Official Employee

Re: Trying to set DVR to record from app

Are you using the Xfinity tv remote app or xfinity tv app ( 2 different apps)
New Poster

Re: Trying to set DVR to record from app

Yes I have both.  The TV remote app only works when I'm at home.  The other app won't connect.  Just talked to Xfinity and found out that I need to have the cloud technology on the box and that the cloud technology is not available in my area.  What a shame...I'm in Silicon Valley.  You'd think everything would be available in Silicon Valley.  Oh well..thanks for your reply.