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Trouble watching TV from internet keeps saying Manage Parental Controls

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New Poster

Trouble watching TV from internet keeps saying Manage Parental Controls

Trying to watch shows off the internet, it keeps saying Manage Parental controls so I tryed that and still can't watch anything.

New Poster

Re: Trouble watching TV from internet keeps saying Manage Parental Controls

same problem here

New Poster

Re: Trouble watching TV from internet keeps saying Manage Parental Controls

I'm having the same problem as the other two people when trying to watch TV online.  It keeps saying manage parental controls.  Any answers on how to fix this?

New Poster

Re: Trouble watching TV from internet keeps saying Manage Parental Controls

They said days ago the problem would be fixed in 24-72 hours its been way more then that!

New Poster

Re: Trouble watching TV from internet keeps saying Manage Parental Controls

I'm having same problem for a week now, says manage Parental controls, is there a fix to this yet..??

New Poster

Re: Trouble watching TV from internet keeps saying Manage Parental Controls

I am having the same problem - has anybody found a solution or have they responded to this issue?  Managing parental controls does not do any good - even when you say to unlock all.

Contributor

Re: Trouble watching TV from internet keeps saying Manage Parental Controls

FIX THIS!

Why is this so difficult?

Day 4 of no laptop tv.

Maybe all the posters could get a CREDIT for several days with no service?

How about a $25 credit for our troubles?

 

Yeah sure. 

Contributor

Re: Trouble watching TV from internet keeps saying Manage Parental Controls

Helllllooooo?????  Is anyone home? 

I am still having the same issue.  I have not been able to watch TV online at all this entire month.  Please credit my account and could you I don't know....maybe fix the issues?  I really suspect as before this is a TV-MA issue as it seems to effect Walking Dead, Game of Thrones and Dracula, but other shows will sometimes play, but the 3 shows I want to watch and the reason I get cable I cannot watch.  Nice. 

 

So how about my monthly credit.  This is my 7th post in 24 days. 

Contributor

Re: Trouble watching TV from internet keeps saying Manage Parental Controls

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 151 My Map ID: 75 My Persona ID: 8782 My myDVR Manager Status: My Set Top Box Names: My Watchlist setup: false Facebook Watchlist Syncing: false Facebook Connect: false My public IP address: 50.151.40.36 My operating system: Windows -  Windows NT 6.2 My web browser: Explorer 10 - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0; ASU2JS) My system type: Desktop computer or other device My Silverlight version: 5.1.20913.0 My Flash version: 12.0.0.38 Javascript: enabled                     Cookies: Enabled (2748 Bytes). Time Information My Clock Time: Fri Jan 24 18:37:21 CST 2014 Server Clock Time: Fri Jan 24 18:37:25 CST 2014

My Account Information In Home Authenticated: false Primary Account: true Provider Codes: s, du, cy, fk, ep, eq, hc, dm, hr, cq, hb, eu, ey, ee, fm, u, gz, fc, eh, bt, ca, gi, ja, bw, gf, bu, by, em, ax, bs, at, bl, ix, gd, fo, bp, gw, gr, iy, k, dg, dt, bn, ha, bi, bj, ce, it, ez, dx, gk, fh, fd, do, fy, is, au, ew, ed, b, go, dj, de, ei, h, fa, ci, a, fx, gq, cp, jf, cw, ge, ea, cb, eb, bz, jj, co, gh, ir, jc, gn, dp, gg, gl, dh, f, m, en, gp, fi, cd, cf, fb, ar, cg, df, cu, cz, ia, c, br, fe, n, ex, ga, fw, bh, fz, bx, dw, bb, bc, fn, ff, dv, fs, ct, cs, et, cv, gv, fr, db, dr, bm, jb, gm, er, fv, dy, cj, bo, dn, ft, bq, jk, aw, dc, jl, da, im, fq, fl, gs, bv, el, di, fu, cx, dq, fg, fp, ds, eo, gx, d, y, es, gj, ev, ht, gc, fj, cn, ch, gb, eg, cc, ji Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true
Frequent Visitor

Re: Trouble watching TV from internet keeps saying Manage Parental Controls

This is an issue for me as well. I tried it on Internet Explorer, Google Chrome, and Firefox. I've deleted all history and cookies. I've reset all browsers back to default (factory) settings. I've disabled all extensions on all browsers. I've "turned off" my parental controls. I even tried it with parental controls on but allowing all channels. My flash player is up to date. I have all current Windows updates installed. I'm running Windows 7 64-bit and Fedora Linux. I even tried using Internet Explorer 32-bit. It just gets stuck on the following;  
 
This video is rated TV-MA.
The following program is intended for mature audiences only.
Manage Parental Controls
 
It wont get past this page. I've tried it on multiple videos. This happened while trying to watch The Walking Dead. Please fix this ASAP Comcast!!!!!!! You might lose a few customers Smiley Sad. Right now I'm on Linux and it's happening as well. Here's more information with the computer I'm currently using;
 
My Device Information
My Zip Code:
Unknown
My Cable Provider:
Unknown
Use Dac:
False
My Conroller ID:
Unknown
My Map ID:
Unknown
My Persona ID:
7569
My myDVR Manager Status:
Not Installed
My Set Top Box Names:
Not Installed
My Watchlist setup:
False
Facebook Watchlist Syncing:
False
Facebook Connect:
False
My public IP address:
(personal)
My operating system:
Linux - Undefined
My web browser:
Chrome 33 - Mozilla/5.0 (X11; Linux X86_64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/33.0.1750.152 Safari/537.36
My system type:
Desktop Computer Or Other Device
My Silverlight version:
Unknown
My Flash version:
12.0.0
Javascript:
Enabled
Cookies:
Enabled (1678 Bytes).
Time Information
My Clock Time:
Tue Apr 01 2014 16:18:39 GMT-0700 (PDT)
Server Clock Time:
Tue Apr 01 2014 16:18:39 GMT-0700 (PDT)

Administrator

Re: Trouble watching TV from internet keeps saying Manage Parental Controls

This issue appears to be a one-off situation that dealt with an outage that happened back in 2014. If you are still experiencing this or a similar issue please start a new thread here: http://forums.xfinity.com/t5/Xfinity-TV-Website-Mobile-Apps/bd-p/OnlineHelpTV