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I am adding a box to my account. I am trying to set it up and I keep getting error XRE-00253. I contacted support, all they could do was send a reset. That didnt help. I connected the box directly to the incoming cable in my house thinking it might be a week signal, it wasnt, I still got the same error. Ive read on the boards that it might require a tier 3 tech to fix.
This is what I read:
"Basically what happens is that there is a file the box holds onto that assigns it to the cable network. That information can expire if the box sits around and isnt active for awhile. So that information needs to be reloaded onto the boxs cable card which has to be done with an engineer with access to the rights tools." --http://forums.xfinity.com/t5/X1/Can-t-activate-PX022ANC-Error-XRE-00253-HELP/td-p/3025031
Solved! Go to Solution.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
dsk96m, you're welcome. Have a good day.