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Tier 3 Tech needed for Box Activation

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Tier 3 Tech needed for Box Activation

I am adding a box to my account.  I am trying to set it up and I keep getting error XRE-00253.  I contacted support, all they could do was send a reset.  That didnt help.  I connected the box directly to the incoming cable in my house thinking it might be a week signal, it wasnt, I still got the same error.  Ive read on the boards that it might require a tier 3 tech to fix.  

 

This is what I read:

"Basically what happens is that there is a file the box holds onto that assigns it to the cable network.  That information can expire if the box sits around and isnt active for awhile.  So that information needs to be reloaded onto the boxs cable card which has to be done  with an engineer with access to the rights tools." --http://forums.xfinity.com/t5/X1/Can-t-activate-PX022ANC-Error-XRE-00253-HELP/td-p/3025031

 

 

Expert

Re: Tier 3 Tech needed for Box Activation

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: Tier 3 Tech needed for Box Activation

Whatever you did or had them do seems to have worked.  The box is now working.

 

Thank you so much for you help.  It is greatly appreciated.  Saved me a trip back to the store to replace it.

 

Thanks you

Official Employee

Re: Tier 3 Tech needed for Box Activation

dsk96m, you're welcome. Have a good day. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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