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I have a relative coming next week and they can help me with this. I am technically challenged and not usre that I understand everything you suggested. Thank you for answering, however, and we will try it.
Why is it taking so long for my TV to come on when I press the power button on the remote? I've not timed it, but it seems like 3 or 4 minutes for the screen to become active with a picture.
go to your settings menu (gear) and to Comcast labs. turn off HDMI link. test. did that fix the problem? the X1 set top box is best if left fully on never going into power saver mode.