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TV problem

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TV problem

the picture just hangs there a problem & the message says we are experincing...code at the bottom is RDK-03033. it hung there from 7:40am to now 8:49, still won't work, it now will not come on other than the mute

button will show up when I push it. Please help me.

Official Employee

Re: TV problem

Your box is showing offline, other than try to reset it (pull the power and plugging it in) and checking all of your connections. There isn't much else you can do but wait for your tech appointment
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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