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TV box (and apps) not updating - can’t connect with servers.

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TV box (and apps) not updating - can’t connect with servers.

Two of five boxes in my house have a full range of apps to choose from. The three that don’t, I can only see the Youtube and the Netflix apps. In order to use them, the TV box needs updating.  When I attempt to do so, I receive an error that there is an issue connecting to the server.  Rebooting and refreshing have not helped.  Coincidentally, the two boxes that work are newer boxes.

Official Employee

Re: TV box (and apps) not updating - can’t connect with servers.


Xavierpeeps wrote:

Two of five boxes in my house have a full range of apps to choose from. The three that don’t, I can only see the Youtube and the Netflix apps. In order to use them, the TV box needs updating.  When I attempt to do so, I receive an error that there is an issue connecting to the server.  Rebooting and refreshing have not helped.  Coincidentally, the two boxes that work are newer boxes.


I escalated you up to a colleague who can get you the necessary new boxes.

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Expert

Re: TV box (and apps) not updating - can’t connect with servers.

adding... all set top boxes except fot the rng150 have the 'internet' apps (and voice control and aim-anywhere remotes). if your TV ONLY accepts component video cables and NOT HDMI cables, then the rng150 (companion set top box - not a DVR) or the XG1v1 (DVR first version) have that capability. Do you have need of the component cable hookups? how many DVRs and how many other set top boxes do you have now? model numbers help as we customers can't see what is on your account. 



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Official Employee

Re: TV box (and apps) not updating - can’t connect with servers.

 

Hello Xavierpeeps, I can assist you with getting your equipment updated or replaced. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!