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TV audio cuts out for a few seconds

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TV audio cuts out for a few seconds

My Comcast TV audio cuts off for a few seconds, a few times per day. On Demand programs are not affected. Example: Went silent for a few seconds of the current NBA Final game right before half time. I don't think the picture is affected; I'll start paying closer attention. Suggestions? Thanks.

Official Employee

Re: TV audio cuts out for a few seconds


@SylviaW wrote:

My Comcast TV audio cuts off for a few seconds, a few times per day. On Demand programs are not affected. Example: Went silent for a few seconds of the current NBA Final game right before half time. I don't think the picture is affected; I'll start paying closer attention. Suggestions? Thanks.


Apologies for the issue that you described above. 

 

Pixelation and audio-video dropout issues are almost always related to local or individual signal or connection issues. The issue can occur on a single channel or multiple channels due to the frequency or frequency range that the channel is delivered on. Changes in temperatures can also aggravate the issue.

 

Check to be sure that all of your cable connections are snug.

 

Box swaps, box refreshes and multiple box refreshes may not resolve this issue if there is an underlying local signal issue. 

Give us a call at 1-800-COMCAST and we can start the troubleshooting process and get this resolved. Insist on a technician visit so that the signal levels can be reviewed and adjusted if necessary. There is no charge if the issue is determined to be with our equipment or originating outside your home.

 

Thanks for your patience.


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Regular Visitor

Re: TV audio cuts out for a few seconds

Thanks for the speedy reply. I will tighten all connections and if that does not resolve the problem, will call the 800 number.