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TV Screen goes black periodically for a few seconds

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New Poster

TV Screen goes black periodically for a few seconds

My TV has just recently started going to a black screen periodically for a few seconds.  The sound remains but the picture goes black screen.  The only change we have made was to put in the new voice command controller, but that was about a month ago and this issue only recently started occurring.  Are others having this same problem?  Is there a resolution?

Silver Problem Solver

Re: TV Screen goes black periodically for a few seconds

The first thing I would try is to see if it is the TV by selecting my antenna input.

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New Poster

Re: TV Screen goes black periodically for a few seconds

I have the Arris XG1v4 and I am also observing a periodic black screen for a few seconds then the video still return. I see this when watching live tv or the DVR.
Silver Problem Solver

Re: TV Screen goes black periodically for a few seconds


@mtrumbull wrote:
I have the Arris XG1v4 and I am also observing a periodic black screen for a few seconds then the video still return. I see this when watching live tv or the DVR.

Can you test your TV witn an antenna to see if it does the same thing?

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Expert

Re: TV Screen goes black periodically for a few seconds

adding... instead of rebooting try this to see what happens. unplug the hdmi cord from the DVR for 5 seconds and plug back in (be sure get it in the right jack).. did the video return without reboot?



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New Poster

Re: TV Screen goes black periodically for a few seconds

If this happens with HMDI cable, I tried to reboot modem DVR did not work. I tried to chane resolution did not work. I went back to red white yellow audio video and voila it worked!!!!!