Community Forum

TV Listing page suddenly inactive

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

TV Listing page suddenly inactive

Suddenly TV listing page is inactive - all selection links are dead and listings main

screen is blank. Clicked on change date and update location links with no response.

This just happened two weeks ago with no changes on my end. All other program

options are fine. Help.

Tags (1)
Official Employee

Re: TV Listing page suddenly inactive


halpin19204 wrote:

Suddenly TV listing page is inactive - all selection links are dead and listings main

screen is blank. Clicked on change date and update location links with no response.

This just happened two weeks ago with no changes on my end. All other program

options are fine. Help.


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Also, what is your zip code and service area?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Frequent Visitor

Re: TV Listing page suddenly inactive

Service area = Estero Florida ( Between Fort Myers & Bonita Springs )

Zip Code      =  33928

Frequent Visitor

Re: TV Listing page suddenly inactive

Additional =   Browser Windows Internet Explorer

Oper. Sys =   Windows 7

Highlighted
Official Employee

Re: TV Listing page suddenly inactive


halpin19204 wrote:

Additional =   Browser Windows Internet Explorer

Oper. Sys =   Windows 7


What results did you get using another browser like Firefox or Safari? Again, this is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Frequent Visitor

Re: TV Listing page suddenly inactive

Thank you once again for getting back. I'm a retiree who is marginally literate

with computers. I'm not familiar with SOP of changing browsers. Additionally,

I'm afraid of messing something else up when everything else is working perfect.

As indicated I'm using Windows 7  O.S. with Windows Internet explorer as browser.

If changing browsers is a simple operation advise. If not I guess I'll just wait until

Comcast catches up. I'm also exploring other options to getting listings in lieu of

not getting current listings back on line. Thanks again for the help.

 

Official Employee

Re: TV Listing page suddenly inactive


halpin19204 wrote:

Thank you once again for getting back. I'm a retiree who is marginally literate

with computers. I'm not familiar with SOP of changing browsers. Additionally,

I'm afraid of messing something else up when everything else is working perfect.

As indicated I'm using Windows 7  O.S. with Windows Internet explorer as browser.

If changing browsers is a simple operation advise. If not I guess I'll just wait until

Comcast catches up. I'm also exploring other options to getting listings in lieu of

not getting current listings back on line. Thanks again for the help.

 


Go to the site below to download Firefox and then follow the on-screen instructions to install it:

 

http://www.mozilla.org/en-US/firefox/new/

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe