Xfinity Forum Archive...
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Are you in the path of Hurricane Irene?
Q: Why did I lose my TV, Internet and Voice services and still have power?
A: While Comcast’s facilities are generally located on the same poles as electric companies, the utilities are often fed from a different power source than the cable. There are different “distribution” points along the way. If one of these distribution points does not have commercial power, your cable will not work. See How Cable Works for more details.
Are you in the path of Irene?
If so you may or may not be a while. WHEN they repair the lines depends on several factors.
Is it knocked out at a place where the power also got knocked out? The power company will have to restore power first.
Are there trees down in the area where Comcast and the power company need to be? Depending on the size of the trees they will have to be removed enough so crews can get in to work. There may be trees down in the road that have to be cleared away first.
There could be damage to a headend or distribution hub. These will have to be repaired or replaced before service is restored.
This is a customer to customer forum and we cannot tell you how long it will be before your Comcast tv is restored.