Community Forum

TV Go App says I cant download more than 10 videos, but I only have 4

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

TV Go App says I cant download more than 10 videos, but I only have 4

When I try to download a video through Xfinity TV Go it says "you can only view 10 videos downloaded to your device at one time. please delete one or more videos to make room for more." I only have 4 videos downloaded to my device and I have gone to the Manage Authorized Devices to make sure that my device is the only one on the account, which it is. Any advice to fixing this would be appreciated.

 

Thanks
Scott

New Poster

Re: TV Go App says I cant download more than 10 videos, but I only have 4

I have the same problem. Was this ever resolved?  I have 5 videos but won't download 6th. Says you can only have 10 and I need to delete to add more. I only have 5

Official Employee

Re: TV Go App says I cant download more than 10 videos, but I only have 4

Did you check to see if you have enough storage on your device?
New Poster

Re: TV Go App says I cant download more than 10 videos, but I only have 4

IPAD 5 iOS 8.3 36.6 GB available  

 

The only way I have found to "reset" the DL limit is to uninstall and reinstall the app. Then it works fine for a few weeks - after a few weeks it glitches and tells me I am maxed out when I am not - so I repeat the uninstall and reinstall "flush". 

 

Would be easier if you fixed the app