Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I live in a motorola area and have never had an issue with TV control or the remote apps until now. I recently had to replace one of my set top boxes due to a failure, and got a newer model the Motorola RNG300N. When I view this online, it tells me that TV Control is not available for this box, then has a link for why. The link for why tells you nothing other than setting up the remote app. I viewed the list of non-supported boxes and mine is not on there. I can remotely schedule recordings via the web, but not via the mobile app.
Any ideas? I belive this box should be supported if the info available is correct.