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TV BOX INSTALLATION

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New Poster

TV BOX INSTALLATION

NEW BOX IS HOOKED UP, BUT NO CHANNELS, NO PICTURE.        COMCAST SAYS IT HAS BEEN INSTALLED AND MIGHT TAKE 60 MIN TO WORK.     NOT WORKING.   CALLED COMCAST,  THEIR  PHONE WENT DEAD .  

Official Employee

Re: TV BOX INSTALLATION

Can you give more details on the box and how it's connected to the tv? Is it on the proper tv input?
New Poster

Re: TV BOX INSTALLATION

IT IS NEW 3" BY 5" BLACK BOX.       LIGHT FLICKERED WHEN HOOKED TO WALL OUTLET, THEN  LIGHT DIED.    BOX IS CONNECTED AND PROTOCOL WAS COMPLETED FOR SETUP.     NO LIGHT.   NO PICTURE ON TV.    IS BOX BAD?   IT IS WARM TO TOUCH BUT NO LIGHT.