Community Forum

Surround sound only woofer working

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Surround sound only woofer working

I set up the new xfinity x1 box last week and it set up the samsung surround to work with the x1 remote perfectly.  It was working fine all week, and I walked outside and my 5 year old hit some button on the x1 remote now the surround sound I can only hear the woofer.  I checked all setting and I cannot figure out what he hit.  Any ideas?  Thank you


Official Employee

Re: Surround sound only woofer working

The X1 remote only has volume control and power control. You can always check the audio settings of the X1 box but sounds like something else.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Surround sound only woofer working

blue ray player works in surround sound, I guess i can check the cables again, i wanted to make sure that there was no button he could push to change things