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Frequent Visitor

Subscription required 12012

I am unable to watch ANY of the live tv channels on my phone. Is this something I am going to have to be on the phone for ever for a fix? I appears I am not alone with this problem. 

I have done all the rebooying and reinstalling....and like others, no resolve.

Official Employee

Re: Subscription required 12012


TheGemini wrote:

I am unable to watch ANY of the live tv channels on my phone. Is this something I am going to have to be on the phone for ever for a fix? I appears I am not alone with this problem. 

I have done all the rebooying and reinstalling....and like others, no resolve.


I'm sorry you're having trouble. I looked up the account associated with your forum email address and see no mobile devices signed into your account. There are PCs.  Are you able to watch without problems from your PC?  If so, are you sure you are signing in with the same username to the XFINITY TV app on your mobile device?

Frequent Visitor

Re: Subscription required 12012

No sir...anything I select on the pc that is live I get the "Available to watch in home only" tag. I am able to watch any "On Demand" listings but none of the live channels.Pretty much the same thing on my phone.

How do I get my other devices "assigned" to my account if it is needed??? I did a lot of research on xfinity and saw no explanation of the other devices having to be assigned?? I must be signed in in order to receive all of the on demand stuff.

Admin1

Re: Subscription required 12012

TheGemini -- That error message you're receiving is a nationally known issue. We are working on a solution for this. 

 

You can assign other devices to your account by downloading the App and signing in. The device you use will have you authenticate it which will then register it with your account. 

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Frequent Visitor

Re: Subscription required 12012

Thanks you for the acknowledgement.

Admin1

Re: Subscription required 12012

You're welcome. 

Frequent Visitor

Re: Subscription required 12012

Any progress towards a solution for this problem???

Admin1

Re: Subscription required 12012

Yes. Issue has been resolved. We'll have to individually investigate any account still receiving this error. Are you still seeing it? 

Frequent Visitor

Re: Subscription required 12012

It appears to be resolved for the desktop, but still errors from the app.

Thanks