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Streaming

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Streaming

I try to stream live tv on infinity, both desktop and devices. I get the message that I can only watch at home. I am at home, and I am signed into my home wifi.

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Re: Streaming


patlarge wrote:

I try to stream live tv on infinity, both desktop and devices. I get the message that I can only watch at home. I am at home, and I am signed into my home wifi.


Go here: https://customer.xfinity.com/#/devices

Verify that the serial number listed for your cable modem matches what is on your cable modem. If it doesn't call support and have them correct it.

 

If it does match, call support and ask for an account refresh.