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Regular Visitor

Stream TV

I'm been having problems with my Stream TV for a couple of weeks. On Live TV and on TV Go I only have 3 options for channels. They are: Fox College Sports (Atlantic, Central, Pacific). I have tried deleting the app and I have also logged completely out of Stream TV. Neither one of these changed anything. I still see the same 3 channels. What do I need to do to see the other channels?
Bronze Problem Solver

Re: Stream TV


Sylvia13 wrote:
I'm been having problems with my Stream TV for a couple of weeks. On Live TV and on TV Go I only have 3 options for channels. They are: Fox College Sports (Atlantic, Central, Pacific). I have tried deleting the app and I have also logged completely out of Stream TV. Neither one of these changed anything. I still see the same 3 channels. What do I need to do to see the other channels?

I had this problem, called support and they did a refresh on my account and everything started working again after it was complete and I logged out and back in.

Regular Visitor

Re: Stream TV

Thanks. I took your advice and called support. They were able to fix my problem.
Regular Visitor

Re: Stream TV

Well Stream TV worked perfectly yesterday evening but this morning we're back to the same problem. I can only see 3 channels on my cell phone. Guess I'll wait until December 20th like Support told me & see if my problem is fixed by then.
Official Employee

Re: Stream TV

Sylvia13, let's take a closer look at why you're only see 3 channels. Sounds like there is an account entitlement issue. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.