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Hi everyone. New to the group so hope this is the appropriate place for this.
I recently was upgraded to X1 and the box Comcast provided was an Arris AX013ANC. I am hooking up my slingbox. I have worked around the HDMI/Composite issue with a converter box but I still can't get it to work. When I try to locate the appropriate cable box in the Slingbox setup, the Arris I have is not listed. I have contacted Slingbox but they have no record of this model cable box. They said that Arris is made by Motorola so try several Motorola models. I have tried at least 30 of them and none work. It is almost like this cable box doesn't have IR. Do you know? If is does have IR, do I need to activate it somehow? If it does have IR does anyone know what Make/Model cable box I need to choose in the Slingbox setup to get it to connect? If this is not doable, is there another X1 compatible cable box I can exchange this one for that will work with my Slingbox? TIA.
Yes you are correct....my mistake. I did mean component not composite. The video connection is working fine. What I can't get to work is making the Slingbox (it is a model 500 BTW) control the cable box. No matter how I set up Slingbox, I can't get the cable box to respond to the commands (such as channel up or channel down). Appreciate any information anyone could provide.