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Not sure what is going on but I know the storm did not knock my comcast service out. It was well after the storm had passed that my services stopped working and haven't worked since.
I was told it would be resolved by Sunday at 9pm.
Shocker, it's still not working.
Have been on the phone with customer service multiple times with no resolution or detail of where the issue lies.
What is the deal Comcast?
Same problem in Howard County. I never lost electricty but comcast went down Sunday morning and had not been back up. We can't seem to get any information on what is going on.
Same problem in Harford County. Called when it first went out yesterday around 1pm...was told wait 20 minutes...called 4 hours later and was told it would be fixed before midnight. Called this morning as was told there was an outage..no ETA. Comcast has lost me as a customer..Verizon has a new customer!
Same problem for us in Montgomery County. We never lost power yet have been without Internet and cable tv since Sunday morning around 9am.
Was just told that there are no outages in our area. They also said they were not aware of any other problems in our entire zip code (we're somewhat close to the Howard county line). Having talked to many neighbors, our ENTIRE community is having the same exact problem. Whenever anyone actually gets through to a human they are forced to schedule an appointment despite the fact that it appears to be a widespread problem in our area.
Both myself and the other neighbors I've talked to have all scheduled appointments for tomorrow but I thought it would be worthwhile to share. Comcast may not even be aware of our problems contrary to what their handy dandy catchall excuse of a hurricane preparedness website tells us.
No internet in the Owings Mills area since Sunday.
I'm surprised that there hasn't been any notification at anytime - even an email would be nice - with the assumption that people would at least get it on their smartphones or at work.
Email repeatedly all of our State Reps, our Senate and House Reps, the Governor and all the local TV stations (who have lost 10,000's of viewers over these days, as have their advertisers!) - someone with media exposure and authority needs to look into this for us. COMCAST is a public service company with a Federal state license to do business in MD.