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Screensaver comes on during programs

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New Poster

Re: Screensaver comes on during programs

The system reset worked for me, thanks!


@RobertWy wrote:

Teresa69 wrote:

My screensaver started coming on during the programs I was watching.  I went to Settings and changed the screen saver to come on 5 hours.  That did not work the screensaver still comes on.  What is my next step?


With the A button, do a system reset.


 

Silver Problem Solver

Re: Screensaver comes on during programs


Teresa69 wrote:

My screensaver started coming on during the programs I was watching.  I went to Settings and changed the screen saver to come on 5 hours.  That did not work the screensaver still comes on.  What is my next step?


With the A button, do a system reset.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: Screensaver comes on during programs

Can you please provide more info so we can take a look?  What time did this happen at?  What show were you watching?  Where any parts of the guide on-screen?  main menu? mini guide? transport bar? etc..???

New Poster

Screensaver comes on during programs

My screensaver started coming on during the programs I was watching.  I went to Settings and changed the screen saver to come on 5 hours.  That did not work the screensaver still comes on.  What is my next step?