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Screen saver will not stay on personal

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Contributor

Screen saver will not stay on personal

I use the personal Instagram setting for my X1 screen saver setting. For the last few weeks it is continually reverting back to landscapes.  For well over a year, we have enjoyed seeing our Istagramed vacation photos, which I might add are superior and more varied that Xfinity’s. 

Expert

Re: Screen saver will not stay on personal

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Screen saver will not stay on personal

 

dvdjck, thanks for reaching out. What troubleshooting have you done so far? Logged out of instagram on the box? reboot the box? Please send me your full name and phone number so I can check things out on my end. 

 

KenF

Contributor

Re: Screen saver will not stay on personal

I finally had time to put to use the suggestions offered and it seems to have worked. I sat through two five minute pause periods and both times the personal screen saver kicked in. 

New Poster

Re: Screen saver will not stay on personal

What did you do to get it working my personal screensaver no longer works
Contributor

Re: Screen saver will not stay on personal

I gave up trying to fix it. It works maybe 50% if the time.