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Screen freezes

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Silver Problem Solver

Re: Screen freezes

What is the model id of the box?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Screen freezes

My 2nd tv continuously freezes during live shows and on recorded shows where you end up having to go back to the beginning and fast forward to where we were. Our primary tv does not do this. I have tried all the “fixes” and replaced the box with no improvement