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Saved Recordings on Xfinity TV

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Saved Recordings on Xfinity TV

Good Morning,

I am having an issue with accessing all of my recorded shows on my computer through Xfinity TV.  Only 13 shows are listed as being recorded but we have many more shows that were tapped on our DVR.  Why do only 13 appear on the xfinity tv/my computer?

 

Thank you!

 

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Re: Saved Recordings on Xfinity TV


cschmehl wrote:

Good Morning,

I am having an issue with accessing all of my recorded shows on my computer through Xfinity TV.  Only 13 shows are listed as being recorded but we have many more shows that were tapped on our DVR.  Why do only 13 appear on the xfinity tv/my computer?

 

Thank you!

--Marcy Schmehl--


Only the assets recorded "after" Cloud was enabled will be available on the cloud.  The prior assets remain only on the DVR.



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Admin1

Re: Saved Recordings on Xfinity TV

Hi cschmehl,

 

I did a refresh on your account and sent a new hit to your box. Give it about an hour and see if you're still having the same issue. Please let me know the outcome.