Community Forum

SAP function NOT WORKING on BEIN Sports HD!

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

SAP function NOT WORKING on BEIN Sports HD!

I'm a huge Italian soccer fan. These games are almost always shown on both of BEiN sports channels. On BEiN sports HD it's always has Spanish commentators and on the non-HD BEiN channel it has English commentators. Frankly, the only enjoyable way to watch soccer is in HD so even though it says that the games can be heard in English using the SAP function...they CANNOT. So then my choices end up being:


* watch the games in HD and not understand anything the commentators are saying.

* watch the games in SD and understand the commentators but have horrible picture quality.


When you try and change the SAP function and click the SAP button it says "Spanish".  Before anyone asks, yes, I have tried changing the SAP function on a live game (not one recorded on DVR.) It does NOT work!

This seems to be an issue that has gone on for far too long. A year or two ago this function worked fine when the games were shown primarily in English with the SAP function successfully switching to Spanish. I get why it's entirely in Spanish now (it's a Spanish channel) but can you please fix the SAP function so I and many others can watch the HD games with English commentators AS ADVERTISED???