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SAP and Video Description Turns on by themselves.

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SAP and Video Description Turns on by themselves.

Occasionally SAP and Video Description turn on by themselves. Most of the times it is on recorded programs but also occurs on live TV. I have started watching a saved program and turned SAP and Description off then flipped to a live program. When I turned back I have to again turn off SAP and Description. How do I permanently turn these off? Thanks.
Silver Problem Solver

Re: SAP and Video Description Turns on by themselves.

Do you have more than one remote paired to the box?  Which model box do you have?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.