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always first reboot the set top box first to see if that fixes the problem. the reset code to turn off RF pairing to the set top box is 987. when RF connected and the batteries fall 'enough' the RF will stop working while the IR controlled other devices continue to work.
Use this link to get the remote codes.
If you have X1 service, most of the time 981 will reset the remote.
XR15 process: Hold A+D until lights turn green then type 981.
XR11 process: Hold Setup until lights turn green then type 981.