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Remote problem

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Re: Remote problem

always first reboot the set top box first to see if that fixes the problem. the reset code to turn off RF pairing to the set top box is 987. when RF connected and the batteries fall 'enough' the RF will stop working while the IR controlled other devices continue to work.

I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Frequent Visitor

Re: Remote problem

Use this link to get the remote codes.

Remote Codes


If you have X1 service, most of the time 981 will reset the remote.

XR15 process: Hold A+D until lights turn green then type 981.

XR11 process: Hold Setup until lights turn green then type 981.

Regular Visitor

Remote problem

My remote quit working.  I can only turn the tv on and off and change volume