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Remote does not work in Apple Watch app

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Remote does not work in Apple Watch app

I have X1 DVR with cloud service and my Xfinity TV app supports Apple Watch. When I launch the app on the Watch, I see the first screen with "What to watch", "Recordings", "Last Watched". This screen works fine. Then next page is the play/pause and skip and rewind buttons. I see my DVR listed at the bottom but I can't get those commands to do anything. Same is the case with the next two pages: voice control and generic up/down/left/right/ok/exit.

 

I uninstalled and reinstalled the app on the phone, but still no go.

 

Anything else I can try?

New Poster

Re: Remote does not work in Apple Watch app

Did you find a solution to this ? I have the same problem. Thanks
New Poster

Re: Remote does not work in Apple Watch app

I know this is late. It appears that the app must be running on the phone for the watch app to work. Hope this helps someone.