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Reminder for show goes to wrong channel

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Valued Contributor

Reminder for show goes to wrong channel

I have my channel display set to HD only. When I choose to be reminded for an upcoming show on a specific channel (HD), the reminder pops up properly.  When I select to tune to channel, I am taken to the SD channel of the show instead of the HD channel I selected to be reminded. Has anyone else experienced/reported this?

Joe V
(not a Comcast employee, just another paying customer)
Valued Contributor

Re: Reminder for show goes to wrong channel

RESOLVED: While 'CHAT'ing with a rep, I was directed to the Xfinity->Settings->Preferences->General->Prefer Best Available Resolution.  My setting was OFF, and after changing to ON, the Tune To channel now goes to the HD channel.  The problem had happened only when I was NOT viewing the Reminder HD channel when the Remind pop-up occurred.

Joe V
(not a Comcast employee, just another paying customer)