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I don't know if something changed or if I messed up a setting, but when I’m watching something that has been recorded and is in my DVR, it doesn’t stay paused. I’ll hit pause and it switches itself to live tv after about 5 mins whereas I could pause it and it would remain paused until I physically hit the pause button again. Super frustrating.
Hello Joshcoop. I can assist with getting your DVR operating normally again. Have you tried to unlug the box from the electrial outlet and plug it back in to let it reboot?
If not, please do so and retest and let us know if the issue persists.
Can you confirm does this happen when playing back on your main DVR box, or on your smaller companion box? Or, does this happen on both?
This may be a connectivity issue (MoCA) between that companion box and the main DVR. I am going to recommend a technician visit to get this inspected and possibly the box(es) replaced.
To schedule the technician visit, please send me a private message and include your full name, service address, and account number so I can access your account.